Privacy Policy

Last updated: 18 March 2025

This Privacy Policy explains how Xwiz Analytics LLP ("Xwiz.io", "Xwiz", "we", "our", or "us") collects, uses, and protects your information when you visit our website at https://xwiz.io or use our services, including our APIs and dashboards. By using our website or services, you agree to the practices described in this policy.

1. Who We Are

Xwiz Analytics LLP is a data extraction and analytics company. Our website address is https://xwiz.io. If you have any questions about this Privacy Policy or how your information is handled, you can reach us at hello@xwiz.io.

2. Information We Collect

We collect information in the following ways:

• Information you give us: when you fill in a contact or enquiry form, request a quote or sample, email us, or place an order, we may collect your name, email address, phone number, company name, project details, and any other information you choose to share.
• Billing information: if you become a client, we may collect billing details needed to process payments and issue invoices.
• Usage data: if you use our APIs or dashboards, we may collect usage information such as the requests made, endpoints accessed, and features used.
• Information collected automatically: when you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and how you interact with the site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes and samples
• Deliver, manage, and support the services you request
• Process payments and send invoices
• Operate, maintain, and improve our website, APIs, and services
• Communicate with you about your projects, updates, or support requests
• Detect and prevent fraud, spam, and misuse
• Meet our legal and regulatory obligations

We do not sell your personal information to third parties.

4. How We Handle Data We Extract for Clients

A large part of our work involves extracting publicly available web data on behalf of our clients. In relation to that work:

• We act on our clients' instructions and process the requested data in order to deliver it to them. In data protection terms, we generally act as a data processor, while our client acts as the data controller.
• We focus on public business information such as product listings, pricing, availability, and similar operational data. Our workflows are not designed to collect personal or sensitive information, and we take reasonable steps to avoid gathering personally identifiable information wherever possible.
• We deliver the extracted data to the client and do not build long-term, proprietary archives of client-requested datasets for our own use.
• We do not sell, rent, license, or resell client-requested extracted data to any third party.
• Clients who require a Data Processing Agreement (DPA) can request one from us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

6. How We Share Your Information

We only share your information where necessary, and in the following circumstances:

• Service providers: we may share information with trusted third parties who help us operate our business, such as hosting, payment processing, analytics, and communication tools. These providers may only use your information to perform services on our behalf.
• Legal requirements: we may disclose information if required to do so by law, or in response to a valid request by a public authority.
• Business transfers: if our business is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

7. Third-Party Tools and Embedded Content

We may use third-party tools to deliver our services, and our website may include embedded content (for example, videos, images, or articles) from other websites. Embedded content behaves as if you had visited the other website directly, and those websites may collect data about you, use cookies, and monitor your interaction with that content. We do not control these third-party websites and are not responsible for their privacy practices, so we encourage you to review their privacy policies.

8. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to meet our legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

9. Data Security

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access, including measures such as encrypted connections, access controls, and secure infrastructure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you, or to object to or restrict certain processing, and to request a copy of your data in a portable format. To make a request, contact us at hello@xwiz.io. Please note that we may need to retain certain information for administrative, legal, or security purposes.

11. GDPR (EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on lawful bases that may include your consent, the performance of a contract, our legitimate business interests, and compliance with legal obligations. You have the rights described in the "Your Rights" section above, and you may lodge a complaint with your local data protection authority. Enterprise clients who require a Data Processing Agreement (DPA) can request one from us.

12. CCPA (California Residents)

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request access to or deletion of your personal information, and not to be discriminated against for exercising these rights. We do not sell your personal information. To make a request, contact us at hello@xwiz.io.

13. International Data Transfers

We are based in India and work with clients and service providers in different countries. As a result, your information may be transferred to, stored in, or processed in countries other than your own. Where this happens, we take reasonable steps to ensure your information remains protected in line with this policy.

14. Client References and Marketing

If you become a client, we may reference your company name, logo, and a general, non-confidential description of the work we did for you in our marketing materials, such as our website, case studies, and presentations. We will not disclose confidential or sensitive business information without your prior consent. If you would prefer that we not reference you, please let us know in writing at hello@xwiz.io and we will remove the reference within a reasonable time.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated date. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at hello@xwiz.io, or write to us at: Xwiz Analytics LLP, Ahmedabad, Gujarat, India.